ORDERS CAN BE PLACED VIA:
Phone: 800-666-7881
(Outside New Orleans area)
504-733-1104
(Inside New Orleans area)
Fax: 504-736-9234
Email: orders@slsarts.com
Website: www.slsarts.com
Orders can also be placed via our hand-held Simplified Ordering System (“SOS”).
To affect the proper processing of your order, please place your orders by using the product number, description and quantity needed.Most orders are shipped within 24-48 hours.
ORDER MINIMUMS
SLS Arts will process your order regardless of size. Orders for less than $100 (NET) will be charged a "Small Order Fee" of $8.
PAYMENT TERMS
New accounts - All orders will be billed to a Credit Card until Credit Applications have been cleared and approved. Cash/Anticipation discounts are not available with credit card payments.
Open Term Accounts - Standard payment terms of sale Net 30 days.
Credit Card Policy - We accept Mastercard and Visa credit cards only. All payments on an account via credit card, after the time of purchase, will be assessed a surcharge of 3% of the total payment amount. Orders paid with a credit card at the time of order will not be assessed a surcharge.
Late Charges - All Accounts are subject to a late charge of 1-1/2% per month on the past due balance. All late charges will be assessed on the 1st business day of the month, on the past due balance at that time.
Customers must maintain a current account status in order to be shipped with open payment terms, take cash discounts and deduct freight allowances.
SHIPPING/FREIGHT POLICIES - Updated February 24th, 2021
We reserve the right to ship the most efficient way on freight allowed orders. Shipping allowance, if applicable, will be figured on the most economical charge. Special handling charges and charges over the freight cost of shipping the most economical way are the responsibility of the customer (e.g.: hazardous material, lift gate requests, inside delivery fees, expedited air freight, etc.)
If you want your out-of-stocks shipped from your non-default warehouse. Your initial order must meet the minimums stated below! DO NOT enter them as a separate order. Rather, on the "Carts Checkout" page, select the 2nd option (Ship outs ONLY if 5% freight allowance is available) from the "Ship Outs from Other Warehouse" drop-down. Your out-of-stocks order will be generated, and your freight allowance will be given automatically. If your "Ship-Outs" order is less than $100.00 NET, an $8 small order fee will apply.
Orders that consist of more than 50% (in value) of clay products are subject to a maximum 5% freight allowance.
Freight charges are added to all invoices. Freight allowances are subject to our receipt of payment within the payment terms specified.
Domestic Policy (48 Contiguous States) - UPS Ground Service Orders - Order minimum is $750.00 NET.
Ordered from your Default Warehouse - Full freight will be allowed.
Ordered/Shipped from your Secondary (non-default) Warehouse Orders - A 5% freight allowance or actual freight charges (whichever is less).
Domestic Policy (48 Contiguous States) - LTL Truck Service Orders - Order minimum is $750.00 NET
If your order contains an "LTL ONLY" item - A 5% freight allowance or actual freight charges (whichever is less) will be allowed. (see the listing of LTL ONLY items "here").
If SLS Arts chooses LTL Truck Service for you - Full freight will be allowed.
Hawaii - Order Minimum is $750.00 NET
A freight allowance of 6% (or actual freight charges, whichever is less) of the net invoice amount, will be allowed if paid within terms.
Alaska - Order Minimum is $750.00 NET
A freight allowance of 6% (or actual freight charges, whichever is less) of the net invoice amount, will be allowed if paid within terms.
Caribbean - Order Minimum is $750.00 NET
A freight allowance of 6% (or actual freight charges, whichever is less) of the net invoice amount, will be allowed if paid within terms.
Canada
Canadian Destination - Order minimum is $1,500.00 NET. A freight allowance of 6% (or actual freight charges, whichever is less) of the net invoice amount, will be allowed if paid within terms.
Contiguous US Destination - Order minimum is $750.00 NET. Our domestic freight policies, above, will apply.
Notes:
SLS Arts Inc. is not responsible for any customs clearance charges, duties, or taxes. Freight charges do
not include bond fees, delivery notification fees, storage fees, or any other fees outside of the
transportation charges. These are additional fees and will be charged on the invoice but will not be
allowed for deduction. If these charges are known at the time of shipment, they will be included on the
original invoice otherwise a subsequent invoice will be issued later.
"Drop-Ship" assortments that are shipped with your orders do NOT count towards your $1,500 NET
minimum order requirement and are excluded from the freight allowance.
International - Order Minimum is $750.00 NET
Orders will ship to your freight forwarder using our domestic freight policy above. Special handling and costs over and above the standard delivery charges are the responsibility of the customer. SLS Arts Inc. is not responsible for any customs clearance charges, duties, or taxes. Freight charges do not include bond fees, delivery notification fees, storage fees, or any other fees outside of the transportation charges.
Orders Drop-Shipped to your Customers
All drop-ship orders are subject to an $8.00 service fee, per warehouse/shipment and are subject to our domestic freight policies and minimums, except when shipped via LTL Truck. Shipments made via LTL Truck will be charged the full freight amount, including any additional delivery fees (Lift gate, Residential, etc.). The invoice will be eligible for a maximum 5% freight allowance or actual freight charges (whichever is less) if the invoice is paid within terms.
Drop-Shipped Orders
Are not covered by our standard freight policy as each manufacturer has their own.
Freight allowances are subject to our receipt of payment within payment terms specified.
SPECIAL ORDERS
All "special orders" for non-stock products, must be paid for at time of ordering.
PRICING
All prices are subject to change without notice. As a distributor, we have no control over manufacturers’ changing prices. Please request a current price when submitting bid quotes or a regular order.
DAMAGES
Missing boxes and merchandise damaged in transit is the responsibility of the freight carrier. Carefully examine the cartons and product when delivered. Report all damaged merchandise by marking the freight bill “Damaged” or "Short" at the time of delivery. Report all concealed damages to the freight carrier immediately. Save all boxes and packing materials for their inspection. Please contact SLS Customer Service with the details of your shortage or damage. Our responsibility is to be sure your merchandise is packed correctly and delivered to the carrier in good condition. We will be glad to assist you in any manner necessary.
SHORTAGES & OVERAGES
Any errors or shortages in the pulling and packing of your order must be reported within five (5) days of receipt of goods. If any errors are detected, please contact customer service immediately after all merchandise has been unpacked and checked in. Of course, we would greatly appreciate your reporting any overages.
RETURNS
All returns must have prior authorization from our customer service department and be in a resalable condition before returning. No unauthorized returns will be accepted. Credit will be given at the original billing price. Merchandise returns must be shipped pre-paid freight and will be subject to a 25% restocking charge. Special order and drop-shipped items are not returnable, except for defects. We will gladly replace any defective items at no cost to you. No returns will be allowed after 30 days.
BACK ORDER POLICY - 48 Contiguous States ONLY!
SLS Arts does not back order unless specified by the customer at the time the order is placed. Back orders will be cancelled after 45 days from their original order date. We will cancel all back orders under $250 NET except for special ordered items. Freight on back orders will be allowed only on ground shipments, no LTL shipments, if the original order qualified for a freight allowance. For customers outside of the 48 Contiguous States, please re-order.
|
